Legal

Terms of Service

Last updated: 11 November 2026

These terms cover your use of flowfox.art and the Flowfox subscriptions and Launch Pack. By using the site or paying for a plan, you agree to them. If you sign a separate written agreement with us, that agreement takes priority where the two conflict.

1. Using this website

You may read the site and contact us through it. Please do not try to disrupt it, probe it for weaknesses without our written permission, scrape it in a way that harms it, or send us unlawful or misleading content.

2. Subscriptions

• Standard costs USD 3,900 a month and covers 1 active request at a time. Pro costs USD 6,900 a month and covers 2 active requests at a time, with priority for urgent pieces.
• Subscriptions are billed monthly in advance and renew automatically until you pause or cancel. Taxes are added where they apply.
• You may add as many requests to your board as you like. We work on them in the order you set, up to your plan's number of active requests.
• Revisions are unlimited within the scope of a request. If a change turns a request into a different piece, we may treat it as a new request and will tell you before we do.
• Turnaround times on the site are typical, not guaranteed. They count business days, Monday to Friday, excluding public holidays; we post our holiday dates on your request board in advance. Your board shows the expected date for each request.

3. Pausing and cancelling

You can pause or cancel from your request board at any time. When you pause, the business days left in the current billing cycle are kept and used first when you resume. A pause can last up to 6 months; after that the kept days expire. When you cancel, no further charges are made, the current cycle runs to its end, and you keep everything delivered.

4. First-week refund

If you are not happy, tell us within 7 days of your first subscription payment and we will refund that payment in full. This applies once per client. After the first 7 days, payments for a billing cycle that has started are not refundable, but you can cancel to stop the next one.

5. Launch Pack

The Launch Pack is a one-off project for USD 5,500: one launch film of 30 to 60 seconds and 6 social cut-downs, with a script, storyboard and 3 rounds of revisions. We invoice 50% to start and 50% on delivery. If you cancel after the storyboard is approved, the first payment is not refundable. Delivery takes about 3 weeks from when we receive your materials.

6. What we need from you

You are responsible for the materials you give us, such as logos, product images, footage, music and copy, and for having the right to use them. Please give feedback within a reasonable time. While we wait for your answer on an active request, we can move on to the next one in your queue.

7. Who owns the work

When an invoice is paid in full, you own the final deliverables and the project files we made for you in that billing period, including the right to edit, reuse and adapt them. Until payment, they remain ours. Third-party assets such as stock footage, music, plugins and fonts stay under their own licences; we list them with each delivery and you may need to buy your own licence for some uses. We will not show your work in our portfolio without your written permission.

8. Confidentiality

We keep your unreleased work, product details and launch dates confidential, and we use them only to do your work. This does not cover information that is already public or that you allow us to share.

9. No warranty

We do the work with care and skill. Apart from that, and to the extent the law allows, the site and our services are provided "as is", without other warranties.

10. Limits on liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profit or lost revenue. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Ending the service

We may end a subscription with 14 days' notice by email, or right away if invoices are unpaid or the terms are seriously breached. If we end it without cause, we will refund the unused part of the current billing cycle.

12. Changes to these terms

We may update these terms. The date at the top shows the latest version. For active clients, material changes take effect at the next billing cycle after we tell you by email.

13. Governing law

These terms are governed by the laws of Singapore. We will first try to settle any dispute in good faith. If we cannot, it will go to the courts of Singapore.

14. Contact

Questions about these terms: legal@flowfox.art. See also our Privacy Policy.