Legal

Privacy Policy

Last updated: 11 November 2026

This policy explains what Flowfox ("we", "us") collects when you visit flowfox.art, contact us or subscribe, and what we do with it. We ask for as little as we can.

1. What we collect

We collect only what you choose to send us:

  • The details you enter in the intro call form: name, work email, company, website, the work types you pick, the plan you are considering and your note about the first piece.
  • Anything you write to any of our addresses, and your email address.
  • If you subscribe: billing contact details, invoices and the briefs, files, comments and feedback you add to your request board.

The form on this site has no server behind it. Submitting it opens your own email app with a message addressed to us. Nothing reaches us until you send that email.

2. What we do not collect

This website has no analytics, no advertising trackers and no tracking pixels, and it does not set cookies. The animations on the page run in your browser and send nothing to us.

3. Service providers

  • Cloudflare. This site is hosted on Cloudflare Pages. Cloudflare keeps standard server logs, such as IP address, request time, page requested and browser type, to deliver the site and protect it from abuse. Cloudflare acts under its own terms and privacy policy.
  • Google Fonts. The site loads its typefaces from Google Fonts, so Google receives your IP address and browser details when your browser requests them.
  • Email, payments and project tools. Email passes through your provider and ours. Subscribers pay through a payment processor, which handles card details directly; we never see or store full card numbers. Your request board and file delivery run on project tools we name to you during setup.

4. How we use what you send

We use it to reply to you, to arrange an intro call, to decide whether we are a good fit, and, if you subscribe, to do the work, bill you and keep records the law requires. We do not sell your information and we do not use it for advertising. We share it only with the service providers above and where the law requires it.

5. Your brand materials and unreleased work

Scripts, designs, product details and launch dates you share with us are treated as confidential. Only the people working on your account can see them. We do not show your work in our own portfolio unless you agree in writing, and never before it is public.

6. How long we keep it

If you do not become a client, we delete your messages within 12 months. For clients, we keep project files for 12 months after your subscription ends so you can ask for them again, then delete them. Invoices and payment records are kept for as long as applicable tax law requires.

7. Your rights

Depending on where you live, data protection laws such as the EU and UK GDPR, Singapore's PDPA and US state privacy laws like the CCPA give you rights to access, correct or delete your personal data, object to or restrict how we use it, receive a copy in a portable format, and withdraw consent you have given. Email privacy@flowfox.art and we will reply within 14 days. If you are not satisfied with our answer, you may complain to the relevant data protection authority.

8. Security

The site is served over HTTPS with security headers. Access to client files is limited to the people working on them. No method of storage or transmission is perfectly secure, so we ask for only what we need and keep it only as long as we need it.

9. Changes

If we change this policy, we will update the date at the top. If a change materially affects how we treat information you have already sent us, we will tell current clients by email before it takes effect.

10. Governing law and contact

This policy is governed by the laws of Singapore. Questions or requests: privacy@flowfox.art. See also our Terms of Service.